Privacy policy

Privacy Policy

This Privacy Policy explains how Fine Thread Overseas ("we", "us", "our") collects, uses, discloses and protects your personal data when you use achinbindlish.com or place an order with us.

We are a partnership firm registered in India, with registered office at Third Floor, D-49, Defence Colony, New Delhi 110024 (GSTIN: 07AAGFF6968C1ZA).

This policy is issued in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Data We Collect

Information you give us

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Body measurements, where you order a made-to-order or bespoke piece
  • Order history and preferences
  • Any information you provide in correspondence with us

Information collected automatically

When you visit our website, our e-commerce platform (Shopify) automatically collects:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed, time spent, and referring website
  • Cookie data

Payment information

We do not collect or store your card, UPI or bank details. Payment is processed by third-party payment gateways. Payment details are submitted directly to the gateway and are never held on our systems. We receive only confirmation of whether a payment succeeded or failed, and a transaction reference.

2. How We Use Your Data

We use your personal data to:

  • Process, fulfil and dispatch your order
  • Make garments to your measurements, where applicable
  • Communicate with you about your order, including dispatch and tracking notifications
  • Respond to enquiries, alteration requests, returns and complaints
  • Process refunds and store credit
  • Comply with tax, accounting and other legal obligations
  • Detect and prevent fraud
  • Maintain and improve our website

We process your data on the basis of the contract between us, your consent where given, our legitimate business interests, and our legal obligations.

3. Who We Share Your Data With

We share personal data only where necessary, and only with:

Shopify — our e-commerce platform, which hosts the website and processes orders on our behalf.

Payment gateways — to process your payment. These providers operate under their own privacy policies.

Courier partners — Delhivery, Blue Dart and Shiprocket. We share your name, delivery address and phone number so that your order can be delivered. For international orders, this may include sharing data with foreign customs authorities as required for clearance.

Professional advisers and authorities — where required by law, court order, or a lawful request from a government or regulatory authority.

We do not sell your personal data. We do not share it with third parties for their own marketing purposes.

4. Analytics and Marketing Tools

We do not currently operate third-party analytics tools or email or SMS marketing platforms on this website. Our e-commerce platform, Shopify, provides built-in order and store analytics which are used solely for our own business operations.

This section will be updated if and when such tools are introduced. Where they involve your data, this policy will be revised and republished before they are activated.

5. Cookies

We use cookies and similar technologies on this website.

Essential cookies are required for the website to function — they maintain your shopping cart, keep you signed in, and secure your session. These cannot be disabled.

Analytics and performance cookies help us understand how the website is used.

A cookie consent banner is displayed when you first visit the website. You may accept or manage your cookie preferences through it. You can also block or delete cookies through your browser settings, though doing so may affect the functioning of the website.

6. International Transfers

We ship worldwide, and our service providers — including Shopify — may store or process data on servers located outside India. Where personal data is transferred outside India, we take reasonable steps to ensure it remains protected to a standard consistent with this policy and applicable law.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes set out in this policy, including:

  • Order and transaction records, for the period required under applicable tax and accounting law
  • Measurement records, for as long as you remain a customer, so that repeat orders can be made to fit
  • Correspondence, for as long as needed to resolve the matter and for a reasonable period thereafter

You may request deletion of your data at any time, subject to records we are legally required to keep.

8. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data, where we are not legally required to retain it
  • Withdraw consent where processing is based on consent
  • Object to processing in certain circumstances
  • Lodge a grievance with our Grievance Officer

To exercise any of these rights, contact us using the details in Section 11. We respond within the timelines required by law.

9. Data Security

We apply reasonable security practices and procedures to protect personal data against unauthorised access, disclosure, alteration and destruction. Our website operates over an encrypted connection (HTTPS), and payment data is handled entirely by PCI-DSS compliant gateways.

No method of transmission or storage is completely secure. While we take our obligations seriously, we cannot guarantee absolute security.

10. Children

Our website and products are not directed at persons under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

11. Grievance Officer and Contact

For any question, concern or complaint regarding this policy or your personal data:

Grievance Officer: Navya Narayan, Customer Relationship Manager Email: hello@achinbindlish.com Phone: +91 8287222999 Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Postal address: Fine Thread Overseas Third Floor, D-49, Defence Colony New Delhi, South Delhi, Delhi 110024, India

Complaints are acknowledged within 24 hours and resolved within 15 days of receipt.

12. Changes to This Policy

We may update this policy from time to time. The revised version takes effect when published on this page, and the date below is updated accordingly. Material changes will be brought to your attention where required by law.

Last updated: 15 September 2026