Refund policy

Returns, Alterations, Refunds and Cancellation Policy

This policy applies to all orders placed on achinbindlish.com, operated by Fine Thread Overseas.

Please read this policy before placing your order. Different terms apply to made-to-order pieces and to ready-to-ship pieces, and the difference is explained below.

1. Made-to-Order and Bespoke Pieces

Not eligible for return or exchange

Made-to-order and bespoke garments are cut, stitched and finished to your individual measurements and specifications. They are not held in stock and cannot be resold. For this reason, made-to-order and bespoke pieces cannot be returned or exchanged.

This exclusion does not apply where a piece arrives damaged, defective, or is not the item you ordered. Those cases are covered in Section 3.

Alterations

If a made-to-order piece does not fit correctly, we will alter it.

  • Request window: Alteration requests must be raised within 3 days of delivery.
  • First alteration: Free of charge.
  • Subsequent alterations: Chargeable. We will quote the cost before any work begins, and no work is carried out without your approval.
  • Shipping: The cost of sending the garment to us and of returning it to you is borne by the customer, in both directions, for all alterations including the first.

To raise an alteration request, contact us at hello@achinbindlish.com or +91 8287222999 within the 3-day window. Do not ship a garment to us before your request has been acknowledged.

Measurement tolerance

Garments made to order are considered correctly made where finished measurements fall within half an inch (0.5") of the measurements specified on your order. Variation within this tolerance is inherent to hand-finished tailoring and is not a defect.

Where finished measurements fall outside this tolerance, the alteration is carried out free of charge and we bear the return shipping.

2. Ready-to-Ship Pieces

Ready-to-ship pieces are those held in stock and dispatched without being made to individual measurements.

Return window

Returns must be raised within 5 days of delivery.

Refund form

Approved returns are refunded as store credit, issued as a coupon code redeemable against any future order on achinbindlish.com. Store credit is not redeemable for cash and is not transferable.

Timeline

Store credit is issued within 7 days of the returned item reaching us and passing inspection.

Return shipping

Return shipping is borne by the customer.

Condition requirements

To be eligible for return, the item must be:

  • Unworn
  • Unwashed
  • With all original tags attached
  • In its original packaging, intact

Items that do not meet these conditions will be returned to you at your cost, and no store credit will be issued.

How to raise a return

Contact us at hello@achinbindlish.com or +91 8287222999 within 5 days of delivery. Do not ship an item back before your return has been approved. Unapproved returns will not be processed.

Approved returns are to be sent to:

D-31, Good Omen Ventures, Sector 2, Noida, Uttar Pradesh 201301, India

3. Damaged, Defective or Incorrect Items

This section applies to all orders, including made-to-order and bespoke pieces.

Reporting window

Any damage, defect, or incorrect item must be reported within 2 days of delivery.

Unboxing video

An unboxing video is required to support a claim under this section. The video must be a single continuous recording, beginning before the outer packaging is opened and showing the package being opened and its contents removed. Claims submitted without an unboxing video cannot be processed through our standard resolution process.

Nothing in this requirement limits any right you may have under the Consumer Protection Act, 2019 in respect of goods that are genuinely defective or not as described.

Remedy

Where a claim is accepted:

  1. We will replace the item.
  2. Where replacement is not possible within a reasonable time — including where a bespoke piece would need to be remade — we will refund the full amount to your original payment method.

Return shipping for damaged, defective or incorrect items is borne by us.

What is not a defect

Our garments are made by hand. The following are inherent to handwork and are not defects:

  • Variation in hand embroidery between pieces of the same design
  • Variation in colour, including between the product photograph and the garment received, and between separate pieces of the same design
  • Variation in finish

Minor variation of this kind is a characteristic of hand-crafted clothing and does not constitute a defect.

4. Order Cancellation

Cancellation window

Orders may be cancelled within 12 hours of being placed. This applies to both ready-to-ship and made-to-order pieces.

Refund on cancellation

Orders cancelled within the 12-hour window are refunded in full to the original payment method.

After the cancellation window

After 12 hours, orders cannot be cancelled. Work on made-to-order pieces begins shortly after the window closes, and fabric cut to your measurements cannot be recovered.

Where we agree to cancel an order outside the 12-hour window at our discretion, the refund will be issued as store credit.

How to cancel

Email hello@achinbindlish.com or call +91 8287222999 within 12 hours of placing your order. Include your order number.

5. Refund Timelines

Refunds to original payment method: Once processed by us, refunds are credited within 5 to 7 working days. The exact time depends on your bank or card issuer and is outside our control.

Store credit: Issued within 7 days of the returned item reaching us and passing inspection.

6. Contact

Email: hello@achinbindlish.com Phone / WhatsApp: +91 8287222999 Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Fine Thread Overseas Third Floor, D-49, Defence Colony, New Delhi 110024 GSTIN: 07AAGFF6968C1ZA

Last updated: 15 September 2026